Inside Sales & Executive Administrator – Joolies

Job Type: Full-time

Joolies Organic Medjool Dates – Santa Monica, CA

Joolies:

We are one of the largest Organic Medjool Date growers in California. Our organic farms are based in the sunny Coachella Valley with our HQ based in Santa Monica. Medjool Dates, also known as the king of dates, have been loved and appreciated for centuries for the incredible benefits and luscious taste. Although the Farms have been well established, the initiative to sell and market our own Organic Dates is new. We are a fast growing, healthy food start-up seeking to associate with those who share our passion and energy for spreading the word on the delicious nutritious benefits of Organic Medjool Dates. Unlike many start-ups, we are will funded to fuel our growth.

Job Summary:

The Inside Sales & Executive Administrator reports directly to the Senior Vice President and provides excellent customer service and overall administrative support to executives across all departments. Daily activities will include but not be limited to engaging customers by answering questions regarding product knowledge, order status, invoices, costs; financial and accounting activities; filing and record keeping. You must have the ability to take direction and thrive in a fast-paced, startup environment. We are looking for someone friendly, reliable, detailed oriented, and flexible. The ability to prioritize and manage multiple tasks and deadlines simultaneously is key.

Essential Functions and Responsibilities:

  • Support the sales team to ensure that all transactions/purchase orders are processed accurately and promptly
  • Proactively reach out to potential sales opportunities working with sales team as appropriate to close the sale
  • Work closely and effectively across all departments to ensure customers concerns and issues are resolved in a timely manner, whether by phone or in person
  • QuickBooks inputting, reports, and maintenance
  • AP & AR support
  • Assist with budgets, analysis and tracking
  • Coordinate with vendors and logistics staff to make sure that customer orders will be delivered on time, while maintaining/reducing freight costs
  • Enter and process orders through the company POS system; review open orders; review and process return requests; research and resolve customer account problems; assist with invoice packets
  • Navigate through the inventory system to review inventory levels and ensure the completeness of orders and assist with annual physical inventory, as needed
  • Provide customer feedback to management to continuously improve the customer experience
  • Filing and clerical work
  • Additional administrative responsibilities as directed by leadership

Must Have Competencies, Skills and Abilities:

  • Excellent interpersonal & communication skills (foreign language skills a plus)
  • Able to interface with other departments and teams in a professional, team player manner
  • Excellent problem-solving, decision-making, critical-thinking skills
  • Proactive; able to identify problems and initiate corrective actions
  • Extremely detail-oriented and organized; have excellent mathematical skills
  • Ability to manage time effectively, multi-task and work under tight deadlines
  • High proficiency with office software, i.e., Word, Excel, Outlook, Adobe
  • Ability to develop solid relationships with customers, vendors and Joolies employees

Education and Experience:

  • Bachelor’s/College degree (Retail, Marketing, Business Management or equivalent), preferred
  • 2+ years work experience in executive administration and customer service, preferably in the food/beverage/hospitality/natural product industry and/or wholesale/warehouse sales industry

Interested candidates should send an email and resume to info@joolies.com

Export Logistics Coordinator – Joolies

Joolies:

We are one of the largest Organic Medjool Date growers in California. Our organic farms are based in the sunny Coachella Valley with our HQ based in Santa Monica. Medjool Dates, also known as the king of dates, have been loved and appreciated for centuries for the incredible benefits and luscious taste. Although the Farms have been well established, the initiative to sell and market our own Organic Dates is new. We are a fast growing, healthy food start-up seeking to associate with those who share our passion and energy for spreading the word on the delicious nutritious benefits of Organic Medjool Dates. Unlike many start-ups, we are will funded to fuel our growth.

Job Summary:

Daily activities will be the organizing and overseeing of international transactions from start to finish for export sales of agricultural products. Corresponding and working with domestic suppliers/manufacturers, domestic trucking companies and warehoused, international shipping carriers, and foreign buyers.

Job Responsibilities:

  • Coordinate air or ocean shipments for export transactions of agricultural fruit.
  • Track order progress daily using company operational software.
  • Work with operations/logistics to produce and prepare orders correct and timely.
  • Work to ensure safe transport of goods to overseas buyer.
  • Update all parties to the transaction on dates and information needed to execute order correctly.
  • Prepare Bill of Lading instructions and File AES reports.
  • Ensure all organic requirements are maintained.
  • Update customer of all order issues as needed.
  • Prepare export documentation per transaction instructions and customer requirements.
  • Collaborate with other company departments to ensure timely shipping.
  • Handle Customer Service Issues as needed.
  • Enter all order information in operating system timely and with a very high level of precision.

Minimum Requirements:

  • Bachelor’s Degree
  • Interest in International Trade and Global Affairs
  • 1 -3 years relevant work experience

Preferred Requirements:

  • Relevant industry experience a plus; i.e. Agricultural Product
  • Foreign language(s) a plus

Interested candidates should send an email and resume to info@joolies.com